Will my order qualify for free shipping?

If your purchase totals $100 or greater and you live in the continental United States, your order will qualify for free shipping. The only exceptions are orders containing heavy or oversized items, such as bulk fertilizer, cabling and bracing supplies, liquid chemicals, and pruning poles. Oversized and heavy items are marked with a picture of a cartoon weight.
The free shipping offer does not apply to addresses outside of the continental U.S. (Alaska, Hawaii, and foreign addresses). Addresses in Alaska and Hawaii pay our negotiated shipping rates (fast and cheap). If you have any questions about this promotion or what products qualify, please let us know.

How do I return an item?

Returns are easy. We will accept returns on an unused item within 60 days of purchase.

To start your return, you will need your order number and email address. Enter this information in our returns portal to access your order details. From there, select the item(s) you wish to return and the reason for your return.

There are two options for mailing back your return:

1. Use our prepaid shipping label and have $4.99 deducted from your refund amount

2. Use the carrier of your choice and ship your return to the address below:

496 Gallimore Dairy Rd
Greensboro, NC 27409

Select the option that works best for you to access your shipping label and/or packing slip. A packing slip must be included in your package for the return to be processed.

Returns may take 3 to 4 weeks to process once received.


Please note that the following items may not be returned: Items over 60 days old, rope or cable sold by the foot, close-out items, custom spliced items, Plant Health Care items, Engine Power Equipment (after gassed or oiled), installed SENA units and special orders.

Important Safety Note: For your safety we cannot accept returns on used climbing equipment. We carefully inspect returned products. Items that feature wear may be returned to you or subject to a partial refund.


How long will shipping take and what will it cost?

We move very fast around here. Most orders are processed and shipped the same day they are received. Note - any changes to your original order MUST be made within one hour of order placement between 8am-6pm ET. Contact Customer Service at 877-408-7337 to make any changes.

As you can see from or industry leading shipping map, our average shipping time is two business days or less in the continental United States. You will receive an email with a tracking number so you can check on the status of your shipment.

We call it Warp Speed.

Click on "Add Info" next to "Shipping:" on the shopping cart page to find out about how much your shipping costs will be.

Do you ship worldwide?

Yes. We frequently ship to Europe, Australia and elsewhere. We ship international with UPS, FedEx and the United States Postal Service. To calculate your shipping charges please add the items you want to your shopping cart and click on the Get A Shipping Estimate link located on the Shopping Cart page.

We cannot ship plant health care chemicals outside of the United States and Canada. Other country shipping restrictions may apply.

Standard: The United States Postal Service is your less expensive option. Packages shipped Priority Mail arrive in 10 to 21 business days. Exact time will vary based on location and many other factors.

Expedited: This express option from Fedex or UPS is more expensive and faster. Packages arrive in 3 to 10 business days.

Express: This express option from Fedex or UPS is more expensive and faster. Packages arrive in 1 to 7 business days.

Shipping rates include handling and the cost of insurance. We will refund or replace your items if your package does not arrive or is damaged. Any customs or brokerage fees are the responsibility of the recipient unless other wise noted.

Due to additional paperwork and shipping requirements, international orders can take up to 72 hours to leave the warehouse.

Orders with back-ordered items will be held and shipped complete, in almost all cases. If you have questions please contact info@treestuff.com

If you are ordering an item marked heavy or oversized, you will need to call or email us for an exact quote and further instructions about how to place an order.

What kind of service do you offer to Alaska and Hawaii?

We are proud to offer timely service to our customers in Alaska and Hawaii. We keep your shipping costs down by offering an array of different shipping options. You can choose from Postal, Fedex or UPS.

What kind of service do you offer to Canada?

We are proud to offer timely service to our Canadian customers. We ship to Canada primarily through UPS and also the US Postal System.

UPS allows us to charge all import fees to you ahead of time..... so there are no hidden charges, customs, or surprise brokerage fees.

BUT if you prefer we can ship via the US Postal Service (applicable brokerage, duties and customs will be charged upon delivery). For Postal please select the option that says Standard - 7 to 21 Business Days.

This map shows approximate UPS shipping times from our facility in the United States.

Products & Sales

I found a lower price elsewhere.  Will you beat it?

Absolutely. Please e-mail us with the product description and where you found it for less. We usually will permanently lower our retail price to match. Sales and other special pricing are matched on a case-by-case basis.

Where can I find product safety info?

We post product safety info to the product page and in aggregate on www.treestuff.com/info

You can also quickly find that by searching for 'info' , 'notice', or 'recall'.

Do you have any discounts?

We offer a 5% off discount to our customers. There is no limit to this discount. The more you buy with TreeStuff.com the more you save.

To get your 5% discount: Simply enter the word ARBORIST into the coupon box when you are checking out.

Exception: Due to corporate pricing policies Arborjet, DMM, ISC, Petzl, Rock Exotica, Silky, Teufelberger, Weaver, and some other products are not eligible for this blanket 5% discount.

Another coupon code we offer is FREESHIP. This code will give you free shipping even if your order is below $100. This code is valid only when shipping to the continental United States (excludes AK and HI). The FREESHIP code is valid on orders placed through the website only. Orders will be sent USPS.
Oversized and heavy restrictions still apply.

I am a homeowner.  Can I purchase supplies from you?

Totally. However, please keep in mind that our climbing products are sold exclusively for use by fully trained professional arborists who are educated and qualified to examine their equipment and determine if it is adequate to perform in its intended environment. Tree climbing equipment is not intended to be used by persons not fully trained in the professional climbing and arborist trades.

Do you offer corporate discounts?

Yes! Please send an email to info@treestuff.com for more information about our corporate pricing program.

Other Info

Is your website secure?

Yes. TreeStuff is maintained by a team of skilled web experts whose primary goal is to keep the site up, running, and safe for commerce. Credit cards are run through super-secure Braintree Payments, which is run by Paypal.

Do you have a catalog?

Our assortment is way to massive for a reasonably sized catalog, so we don't make one.

We did make an awesome Gear Guide featuring our highest rated products and a bunch of fun puzzles we dreamed up.

If you didn't get one, and want one click here.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, prepaid checks, and prepaid money orders.

To pay by check or Money Order: please confirm your order total through us by calling or emailing and we'll handle the rest.

Can I visit your building?

No. Our website is killer, but our warehouse isn’t much to look at. Warehousing optimizations like location randomizing make it very difficult to browse our stock. We look forward to meeting you in person at events like Treetopia, Arborfest Expo, or the TCIA show.

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