Look, we may be the leading online retailer for professional arborists, but we're also human. Fortunately, we have a killer customer service department that is here every weekday (except holidays, we aren't monsters) to rectify our mistakes, help you with an order, exchange and return items, or simply give you positive vibes and compliments. Our satisfaction guarantee is simple:
We will make sure you are happy
The best way to get help is to shoot us an email at firstname.lastname@example.org, let us know how we can help and include your name, phone number, order number if you have one. We will research the issue and get back to you ASAP with an answer.